390 Responsible Gaming: Play Safe
At 390, we believe gaming is only truly enjoyable when it is done in a healthy and responsible way. This page provides guidance, self-control tools, and support resources to help keep your experience a positive one.
Responsible gaming is a shared commitment — between the platform and every one of our users.
390's Commitment to Responsible Gaming
390 takes this responsibility seriously. We provide a platform that not only delivers a fun entertainment experience, but also ensures every user in Malaysia has access to the tools and information they need to play responsibly.
Online gaming should be a form of entertainment — like watching a film or dining out. When it starts affecting your daily life, family relationships, or finances, that's the time to pause and reassess. 390 is built with features that let you take control whenever you need to.
We are also committed to ensuring our platform remains inaccessible to individuals under the age of 18, and we encourage all adult users to play within their means.
Signs of At-Risk Behaviour
Recognising early warning signs is an important first step. If you or someone you care about shows any of the signs below, consider taking a break or seeking support.
Spending more time gaming than intended and finding it hard to stop even when you want to.
Borrowing money, selling assets, or neglecting monthly bills in order to keep playing.
Continuing to play in hopes of winning back lost money, even as losses keep mounting.
Withdrawing from family, friends, or work responsibilities because gaming has become the top priority.
Feeling anxious, irritable, or stressed when unable to play, or relying on gaming to cope with stress.
Lying to loved ones about how much time or money has been spent on gaming.
Available Self-Control Tools
390 offers several self-control features that you can use at any time through your account settings. These tools are designed to give you full control over your gaming experience.
Set a maximum deposit amount on a daily, weekly, or monthly basis. This helps you plan your gaming budget in MYR more wisely and stay in control.
Take a short break from the platform for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make deposits to your account.
If you feel you need a longer break, you may apply for self-exclusion for an extended period. The 390 support team will guide you through the process.
To activate any of these self-control tools, log in to your account or contact our support team. Deposit limit reductions take effect immediately, while requests to increase limits require a waiting period for your added protection.
Minor Protection
390 is strongly committed to preventing access by individuals under the age of 18. Our platform enforces age verification during registration and may request proof of identification documents at any time.
If you share a device with children or younger family members, we encourage you to:
- Always log out of your 390 account after every session.
- Use a strong password and never share it with anyone.
- Use your device's parental control features to block access to online gambling sites.
- Keep your account details secure and out of reach of children.
If you suspect that someone under the age of 18 has accessed the 390 platform, please notify us immediately through our customer support channels.
Maintaining Life Balance and Seeking Help
Healthy online gaming never comes at the expense of the things that matter most — family, work, health, and personal relationships. 390 encourages every user to set clear boundaries before starting each gaming session.
A few simple tips to help you stay balanced:
- Set a time limit before you start a session and stick to it.
- Decide in advance how much in MYR you are comfortable spending and treat it as an entertainment cost.
- Never play when you are feeling stressed, sad, or emotionally unstable.
- Make time for other activities you enjoy outside the platform.
- Talk openly with family or friends about your gaming habits.
Contact Professional Help
If you or someone you know needs help with gambling addiction, we encourage you to seek professional support. In Malaysia, there are various mental health and counselling services available. Do not be ashamed to ask for help — acknowledging a problem takes courage and is the first step toward recovery.
The 390 support team is also available to help you activate self-control tools or provide guidance on responsible gaming. Reach us at [email protected] or visit the FAQ for more information.
Play Smart, Enjoy Every Session
390 is always here to support a healthy and enjoyable gaming experience. If you have any questions or need help using our self-control tools, don't hesitate to reach out.