390 Privacy Policy: Protecting Your Personal Data
Your privacy is our priority. This document clearly explains how 390 collects, uses, stores, and protects the personal information of users in Malaysia, in line with best practices in data protection.
Effective date: 1 January 2026. This policy applies to all users of the 390 platform.
Information We Collect
When you register and use the 390 platform, we collect several categories of information to ensure our services run smoothly and securely. This information is collected directly from you and automatically through your interactions with the platform.
Account & Identity Information
During registration, we collect your full name, email address, phone number, date of birth, and the password you create. We may also request valid identification documents for identity verification purposes to meet local compliance requirements.
Payment Information
To process deposits and withdrawals in MYR, we store information related to your payment methods, including local bank account numbers, account holder names, and transaction details. All financial data is encrypted and never stored in plain text.
Device & Usage Data
We automatically log IP addresses, browser type, device operating system, pages visited, session duration, and gaming activity. This information is used to detect technical issues, prevent fraud, and improve the overall user experience.
How We Use Your Information
390 uses collected information solely for legitimate purposes directly related to delivering our services. We do not sell or share your personal data with third parties for marketing purposes without your consent.
Your information is used for:
- Securely processing account registrations, deposits, and withdrawals in MYR.
- To verify your identity and fulfil local Malaysian legal compliance obligations.
- Providing effective and timely customer support.
- Sending important notifications related to your account, transactions, and service updates.
- Detecting and preventing fraudulent activity, unauthorized access, and platform misuse.
- Analysing usage patterns to improve the design and functionality of the 390 platform.
Where you have given your consent, we may also use your information to keep you informed about offers and promotions related to our services. You can withdraw this consent at any time through your account settings.
Cookies & Tracking Technologies
The 390 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting key platform functionality.
- Performance Cookies: We collect information on how users interact with the platform, including the most frequently visited pages and time spent. This data helps us improve performance and design.
- Preference Cookies: We save your preferences — such as interface language and display settings — so your experience feels personalised and comfortable.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage & Security
390 takes comprehensive security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your browser and our servers is secured using industry-standard SSL/TLS encryption.
Your personal data is stored on servers protected by firewalls, strict access controls, and 24-hour security monitoring systems. Only authorised personnel who require data access to carry out their duties are permitted to access users' personal information.
We retain your personal data for as long as your account remains active, or as long as required to meet our legal obligations. Once an account is closed, data that is no longer needed will be deleted or anonymised within a reasonable timeframe.
Sharing with Third Parties
We do not sell your personal data. Your information may only be shared with payment service providers who process MYR transactions on our behalf, and only to the extent necessary. All such third parties are bound by strict confidentiality agreements.
User Rights & How to Contact Us
As a 390 user in Malaysia, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your data, subject to applicable legal obligations.
To exercise any of these rights or if you have any questions about 390's privacy policy, please contact our support team at [email protected]. You can also visit the FAQ us for more information.
Changes to This Policy
390 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
This policy is governed by applicable Malaysian law, including the Personal Data Protection Act 2010.
Have Questions About Your Privacy?
Our team is here to help you understand how your data is handled at 390. Contact us or check our help page for more information. You can also register to start enjoying our platform with complete confidence.